📄 Privacy Policy

At Idraak Academy, we respect your privacy and are committed to protecting your
personal data. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you use our website, learning platform, mobile
services, or any related products.

1. Information We
Collect

We collect information
to provide and improve our educational services:

A. Personal
Information

When you register or
use our platform, we may collect:

• Full name, email address, phone number,
  and password


• Country, preferred language, and timezone


• Payment details (securely processed via
  integrated gateways)


• Professional background (for instructors)


• Educational records or certificates
  (optional uploads)

B. Usage
Information

Automatically
collected data includes:

• IP address, browser type, operating system


• Device information (mobile/desktop)


• Access times, visited pages, and referring
  URLs


• Course progress, quiz participation, and
  engagement analytics

C. Cookies and
Tracking Technologies

We use cookies,
session storage, and similar technologies to:

• Maintain user sessions


• Personalize content and recommendations


• Analyze performance and platform usage

You can manage cookies
through your browser settings.

2. How We Use Your
Information

We use your data to:

• Provide and maintain our learning platform


• Enroll you in courses and manage learning
  progress


• Communicate updates, feedback, and
  announcements


• Issue certificates and verify course
  completion


• Process transactions securely


• Improve platform performance and content
  quality


• Prevent fraud, security threats, or misuse

3. Sharing Your
Information

We never sell your
personal data. However, we may share it with:

• Service Providers: Payment processors, hosting
  providers, or analytics tools


• Instructors: To facilitate course delivery and
  feedback


• Legal Authorities: If required by law or to protect our
  rights


• Affiliates or Partners: For promotions, with your explicit
  consent

All third-party
partners are required to maintain confidentiality and data protection
standards.

4. Data Retention

We retain your
personal information only as long as necessary:

• To fulfill the purposes described above


• To comply with legal obligations


• To resolve disputes or enforce agreements

Inactive accounts may
be anonymized after 24 months of inactivity.

5. Security of Your
Information

We employ:

• SSL encryption and HTTPS


• Firewalls and malware scanning


• Encrypted password storage


• Regular backups and security audits


• Role-based access control for admins

However, no system is
100% secure. You use the platform at your own risk while we take all reasonable
steps to protect your information.

6. Your Rights and
Choices

Depending on your
location, you have rights to:

• Access, correct, or delete your personal
  data


• Withdraw consent to data processing


• Request data portability


• Opt out of marketing communications

You may exercise these
rights by contacting privacy@idraakacademy.com.

7. Children’s
Privacy

Our platform is
designed for learners of all ages. However, accounts for users under 16
require parental consent. Parents or guardians can review and
manage their child’s account at any time.

8. International
Data Transfers

As a global platform,
your information may be stored or processed in different regions. We ensure all
transfers comply with international data protection laws.

9. Updates to This
Policy

We may update this
Privacy Policy from time to time. Updates will be posted with a new effective
date. Continued use of our platform signifies your acceptance.

10. Contact Us

For any concerns or
requests regarding your privacy, please contact:

📧 privacy@idraakacademy.com

🌐 www.idraakacademy.com

⚖️ Terms of Use

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Welcome to Idraak
Academy. By accessing or using our website, mobile app, or services, you
agree to the following Terms of Use. Please read carefully before using the
platform.

1. Acceptance of
Terms

By registering or
using Idraak Academy, you agree to be bound by these Terms and our Privacy
Policy. If you disagree, please discontinue use immediately.

2. Eligibility

• You must be at least 16 years old or
  have parental consent.


• You must provide accurate and complete
  registration details.


• You are responsible for maintaining the
  confidentiality of your account.

3. Platform Access

We reserve the right
to:

• Modify or suspend the platform
  (temporarily or permanently)


• Restrict access for maintenance or updates


• Terminate accounts for violations or
  misuse

We are not liable for
interruptions, delays, or data loss due to technical issues.

4. User
Responsibilities

By using our platform,
you agree not to:

• Post or distribute harmful, illegal, or
  offensive content


• Share login credentials or access
  unauthorized materials


• Circumvent payment or enrollment systems


• Infringe on copyrights or intellectual
  property


• Use the platform for commercial resale
  without permission

5. Intellectual
Property

All materials on
Idraak Academy — including course content, videos, quizzes, logos, and UI
design — are the intellectual property of Idraak Academy or
its instructors.

Unauthorized reproduction, distribution, or modification is strictly
prohibited.

6. Instructor
Content

Instructors retain
ownership of their content but grant Idraak Academy a license to:

• Host, display, and distribute their
  content


• Promote courses across our channels


• Modify materials for technical or
  presentation purposes

Instructors are
responsible for ensuring their content is original and lawful.

7. Payments and
Pricing

• All course fees must be paid through
  approved gateways.


• Prices are listed in local currency and
  may include applicable taxes.


• Idraak Academy reserves the right to
  modify pricing at any time.

8. Certificates

Certificates are
awarded upon successful course completion based on course requirements.

They reflect academic achievement but are not equivalent to university
degrees.

9. Termination

We may suspend or
terminate your account if:

• You violate these Terms or policies


• You engage in fraudulent or abusive
  activity


• You request account deletion

All rights to data and
certificates remain governed by our Privacy Policy.

10. Limitation of
Liability

Idraak Academy and its
affiliates are not liable for:

• Technical errors, outages, or loss of
  access


• Damages from reliance on course materials


• Any indirect, incidental, or consequential
  damages

Use of the platform is
at your own discretion and risk.

11. Indemnification

You agree to indemnify
and hold Idraak Academy, its affiliates, and staff harmless from any claims,
losses, or damages arising from:

• Your use of the platform


• Violation of Terms or third-party rights

12. Governing Law

These Terms are
governed by the laws of the Sultanate of Oman and applicable
international regulations.

Any dispute shall be resolved amicably or through arbitration in Muscat, Oman.

13. Changes to
Terms

We may modify these
Terms periodically. Updates will be posted with a new date.

Continued use signifies your acceptance.

14. Contact

For questions about
these Terms, please contact:

📧 legal@idraakacademy.com

🧾 Refund Policy

Effective Date: January 1, 2025

At Idraak
Academy, we strive to ensure a fair and transparent learning experience.
Our Refund Policy outlines when and how refunds can be requested.

1. Eligibility for
Refunds

Refunds apply only
to paid courses and specific conditions, as
outlined below:

You may request a full
refund if:

• The course was purchased within 7
  days, and


• Less than 20% of the course
  content has been viewed or accessed,


• And no certificate has been issued.

Refunds are not
available if:

• More than 20% of course material has been
  accessed,


• The course was purchased on discount or
  promotion,


• Certificates were generated,


• The course was purchased via a third-party
  reseller.

2. Refund Process

1. Submit your request via support@idraakacademy.com within
   the 7-day window.


2. Include your name, email, course title,
   and transaction ID.


3. The support team will review and process
   your request within 5–10 business days.


4. Approved refunds are credited back via
   the original payment method.

3. Instructor-Led
and Live Courses

For live
sessions or instructor-guided programs, refunds are available only before:

• The course officially begins, or


• The first live class is held.

After participation
begins, refunds cannot be granted.

4. Technical Issues

If you encounter
a technical problem preventing course access, we will:

• Attempt to fix the issue promptly, or


• Provide alternative access or a
  replacement course,


• If unresolved, a refund may be issued on a
  case-by-case basis.

5. Cancellation by
Idraak Academy

If Idraak Academy
cancels or discontinues a course:

• You will receive a full refund or credit
  voucher for another course.

6. Non-Refundable
Services

No refunds apply to:

• Subscription plans


• Downloadable resources or eBooks


• One-on-one mentorship or consulting
  services


• Administrative or payment processing fees

7. Contact for
Refunds

For all refund-related
inquiries, please reach us at:

📧 support@idraakacademy.com

📞 +968-XXX-XXX-XXX

We are committed to
resolving all refund requests transparently and fairly.